Privacy policy

1. Who we are and what this policy covers

EVER METER CO., LTD. operates this corporate website and customer enquiry portal. This policy explains how we handle personal information when you browse our website, register for an account, verify your email or contact us about products. Our current contact details appear at the end of this policy.

This website introduces our company, electricity meters, DCUs and related solutions. It is not an online shop. It does not collect payment-card details or process online payments. Operational meter readings, electricity-consumer billing records and data handled by separately contracted AMI or billing systems are outside the scope of this website policy and require their own arrangements.

2. Information we collect

Account information: your full name, company or utility name, email address, phone number and password. Passwords are stored as salted hashes, not readable passwords.

Account administration and security information: registration time, email-verification status, administrator approval or blocking status, failed sign-in counts, temporary lockout information, and verification or password-reset token hashes and expiry times.

Enquiry information: the product model, requested quantity, project requirements or other text you submit, submission and update times, enquiry status, correspondence and related staff notes. Administrative activity records may identify the account involved in an enquiry.

Technical information: your IP address is used to limit repeated account requests. Hosting or web-server logs may also contain IP addresses, request times, requested URLs, browser information and error details, depending on the hosting configuration. Cookies are described below.

We do not ask for passport or national ID details, date of birth, sex, home address or financial information in the registration form. Please do not put passwords, identity documents, payment details or unnecessary personal information about yourself or others in enquiry messages.

3. Why we use your information

We use the information needed to create and secure your account, verify your email, allow administrators to review account applications, prevent automated registration and abuse, and manage access to purchase enquiries.

We also use your information to answer product questions, discuss project requirements and quotations by phone or email, track your enquiries, maintain relevant business records and deal with security incidents, disputes or applicable legal obligations.

The registration checkbox concerns the account and enquiry processing described in this policy. You may decline to register and continue browsing public pages or contact us directly. Required registration fields are needed to provide a customer account. This website does not subscribe you to newsletters or promotional mailing lists. Any future optional marketing would require a separate notice and any consent required by applicable law.

4. Cookies and similar technologies

We use first-party cookies for sign-in, protection of form submissions, temporary website notices and your language choice. The current website does not use advertising cookies, third-party analytics, advertising pixels or cross-site tracking.

Sign-in cookies normally use a browser-session lifetime. The sign-in ticket is valid for eight hours and may be renewed while you use the website. Form-security and temporary-notice cookies support secure requests and website messages; their lifetimes depend on the browser and the message or session. The language cookie can remain for up to 365 days unless you delete or replace it.

You can manage or delete cookies through your browser. Blocking them can prevent sign-in, registration or other forms from working and can reset your language preference.

5. Who can receive your information

Authorised EVER METER personnel can access information needed for account administration, technical support, sales consultation and security. Customer information is not published in public product or company pages.

Website hosting, maintenance, backup and email providers may process information needed to provide their services. Verification and password-reset emails include your email address and a time-limited link. If you email us directly, the message is also handled by our email service and yours. We do not sell or rent personal information or disclose it to advertisers for targeted advertising.

We may disclose information when required by applicable law or a valid order from a competent authority, or when necessary and legally permitted to investigate abuse, protect rights or resolve a dispute. Please contact us for information about the providers relevant to your account or request.

6. Where information is processed

Information may be processed in Myanmar and in countries where the hosting, support, backup or email providers used for the service operate. Locations depend on the services used; this policy does not promise Myanmar-only storage. Where applicable law requires safeguards or consent for a transfer, we must meet those requirements before making it. You can ask us for details about the locations relevant to your information.

7. How long we keep information

Account information is kept while your account remains registered and is needed to operate and secure it. You can ask us to close your account and delete information that is no longer needed. Closing or blocking an account does not by itself erase enquiry or transaction records.

Enquiries, related correspondence and business records are kept for as long as needed to handle the request, maintain any resulting business relationship, address disputes and meet applicable recordkeeping duties. Technical and security records are kept only as needed for operation, investigation and applicable duties. The relevant period depends on the record and circumstances; contact us for the period applicable to your request.

Verification links expire after 24 hours and password-reset links after 30 minutes. Link expiry prevents their use; it does not automatically delete the account or every associated record.

Deletion and retention requests are handled by our team. The portal does not provide automatic account deletion or a fixed automatic record-purge schedule. Where deletion is appropriate, backup copies may remain until the relevant backup is replaced or expires and should not be used for ordinary business processing. Legal retention or preservation requirements may delay deletion; we will explain any applicable restriction when responding to your request.

8. Your choices and requests

You may contact us to ask what personal information we hold about you, request a copy or correction, ask for account closure or deletion, raise a complaint, or withdraw consent where consent is the basis of processing. You may also request restriction or object to processing where applicable law provides those rights.

We may need proportionate information to verify that you are the account holder or are authorised to make the request. Do not send passwords or identity documents unless we explain why specific information is necessary and how to provide it securely.

We will review requests and respond in accordance with applicable law. Some information may need to be retained for legal duties, an unresolved enquiry, a dispute or security reasons. Withdrawing consent does not affect earlier lawful processing, and ending processing needed for an account may mean we cannot continue providing that account. Rights and exceptions depend on applicable law; this policy does not promise an unconditional right to immediate erasure.

9. Security

We use measures including password hashing, access controls, email verification, administrator approval, protection of forms, request limits and temporary sign-in lockouts to help protect information. Production access should use HTTPS. No website, email system or transmission method can guarantee absolute security.

Keep your password private and do not share verification or reset links. Contact us promptly if you believe your account or information has been misused. Where applicable law requires notification of a security incident, we will follow those requirements.

10. Children and authorised business users

This portal is intended for people authorised to act for utility companies, businesses and project teams. It is not directed at children. If you believe a child has provided personal information through the website, contact us so that we can review the situation and take appropriate action.

11. Other websites

If you follow a link to another website or use your own email service, that service's privacy practices apply to its handling of your information. This policy covers the EVER METER corporate website and customer portal, not every system described in our product literature.

12. Changes to this policy

We will publish changes on this page and update the effective date. Material changes will be brought to affected users' attention by an appropriate notice, and we will obtain fresh consent where applicable law requires it. Merely continuing to browse is not treated as consent to a new use that requires your separate agreement.